Frequently Asked Questions

No — guest checkout is available for every order. Creating an account just lets you track order history, save addresses, and build a wishlist for next time.

M-Pesa (Kenya), Flutterwave (card, mobile money, and bank transfer across East Africa), and bank transfer on request. All options are shown at checkout.

Kenya, Uganda, Tanzania, Rwanda, Burundi, South Sudan, and Ethiopia. See our Shipping Info page for zone-by-zone rates and timelines.

7 days from delivery for unused, uninstalled items in original packaging. See our Returns Policy for full details and exclusions.