Terms of Service

Motomoto Limited (“Motomoto”, “we”, “us”) supplies industrial pumps, pump spare parts, mechanical seals, bearings, instrumentation, and water treatment equipment, based in Nairobi, Kenya, and delivering across East Africa.

• Product descriptions, specifications, and images are provided to help you identify the correct part — always confirm SKU, model, and specifications against your requirement before ordering, especially for fit-critical items like seals and bearings.
• Prices are shown in your selected display currency for convenience, but every order is charged in the product’s native listed currency (see the disclaimer shown at checkout) — display conversions are estimates, not the final charge.
• We reserve the right to correct pricing or listing errors, and to cancel orders affected by them.
• Stock levels shown on the site are indicative and may change between browsing and checkout.

• An order is a request to purchase, not a guaranteed sale — we confirm orders once payment and stock are verified.
• We currently support M-Pesa (Kenya) and Flutterwave (card, mobile money, and bank transfer across East Africa). Bank transfer is available on request.
• Guest checkout is available; you do not need an account to place an order, though an account lets you track order history and save addresses.

See our Shipping Info page for delivery zones, estimated timelines, and rates. Delivery estimates are not guaranteed and may be affected by customs processing, courier availability, or circumstances outside our control.

Return eligibility is covered in our Returns Policy, and manufacturer warranty coverage is covered in our Warranty page. Both are part of these terms by reference.

• You’re responsible for keeping your account credentials confidential.
• You agree to provide accurate delivery and contact information for every order.
• We may suspend accounts used for fraudulent, abusive, or unlawful activity.

To the fullest extent permitted by law, Motomoto is not liable for indirect, incidental, or consequential losses arising from the use of products purchased through the site, including losses arising from incorrect part selection, improper installation, or use outside a product’s specifications. Nothing in these terms limits liability that cannot be excluded under Kenyan law.

These terms are governed by the laws of Kenya. Any dispute arising from these terms or your use of the site will be subject to the exclusive jurisdiction of the courts of Kenya, without prejudice to any consumer protection rights you may have under the laws of your own country of residence.

We may update these terms from time to time; the “Last updated” date above reflects the most recent revision. Continued use of the site after a change means you accept the updated terms.