Returns Policy

You may request a return within 7 days of delivery for eligible items, provided they are unused, uninstalled, and in their original packaging with all included accessories and documentation.

• The item received doesn’t match what was ordered (wrong SKU, model, or specification).
• The item arrived damaged or defective.
• The item is missing parts or accessories that should have been included.

• Items that have been installed, wired, plumbed in, or otherwise put into use.
• Custom or special-order items sourced specifically for your order.
• Consumables and items with broken seals where hygiene or calibration is affected (e.g. dosing chemicals, certain sensor/instrumentation seals).
• Items returned without their original packaging, more than 7 days after delivery.

Manufacturing defects discovered after installation are handled under our Warranty terms instead of this returns window.

1. Contact our sales team via WhatsApp, phone, or email with your order number and the reason for return.
2. We’ll confirm eligibility and, if approved, arrange collection or provide a return address.
3. Once we receive and inspect the item, we’ll process your refund or exchange.

Approved refunds are issued to the original payment method (M-Pesa or Flutterwave) within 7–10 business days of us receiving and inspecting the returned item. Return shipping costs are covered by Motomoto only when the return is due to our error (wrong or defective item) — otherwise, return shipping is the customer’s responsibility.

If you need a different part or specification, let us know when you start your return — we can often arrange a direct exchange instead of a refund-and-reorder, which is usually faster.